Banker to customer: “Just tell me what you need, and I’ll tell you how to get along without it.”
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Thank you! Is it okay to put a number of this about my site if I include a link returning to this site?
Major in either Economics or Business. You might be able to major in Economics with a focus in finance. There is no such thing as a "finance major". If you want to go into finance, like investment banking or financial analysis, take economics. If you want to be a top manager in a corporation, you would probably be better off majoring in business.
Thanks, nah I chose international business, finance & management foundation.
You make a number of great points. The changing role, skills and of the “call centre.” Surely the key is to reduce the number of inbound calls (by developing better customer management processes) and to improve the quality of these priceless moments of truth. You point about the C suite is so true. I met with the senior of a large accountancy firm this week and he did not know how many customers his firm had and worse he had no idea of the attrition rate in the business. Divorced from customers or what !
Yes, that’s me — steaming over the leaks from my brand-new roof installed by a name-brand, big-box home improvement center. It’s bad enough that the roof leaked when it hadn’t before. And, it was made even less palatable to deal with when one of the leaks was over my side of the bed. Repeated telephone calls to the sales person, the sales manager, the customer service manager, the regional manager, and the divisional manager all resulted in a total lack of response. For. Five. Months. The Twitter Complaint So, what did I do? I went to Twitter and asking why my roof was leaking not in one place — but several. And, with the Tupperware bowls littering my house to catch the inches of water flowing from the newly installed roof, a couple of Twitpics to share my annoyance. Their tweeted response after my five moderately snarky tweets? “Please send an email to the customer service team…”
… Bank customer service rep, who only asked for my name & acct number, didn’t seem to know that I had already canceled my card.